Privacy Policy

1. Introduction

Paytix ("paytix", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

2.1. Personal Data

Personally identifiable information, such as your name, email address, company/organization name, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Service.

2.2. Financial Data (via Stripe)

When you, as an Organizer, connect your Stripe account, or when a purchaser buys a ticket, financial information is processed directly by Stripe. We do not store credit card details or bank account numbers on our servers. We may receive transaction information from Stripe (such as purchase amount and date) but not full payment details. Please review Stripe's Privacy Policy for more information on how they handle your financial data.

2.3. Usage Data

Information our servers automatically collect when you access the Service, such as your IP address, your browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Provide the core functionality of the Service.
• Email you regarding your account or event transactions.
• Monitor and analyze usage and trends to improve the Service.
• Notify you of updates to the Service.
• Perform other business activities as needed (e.g., billing for service fees).
• Prevent fraudulent transactions and monitor against theft.
• Respond to customer service requests.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), data analysis, email delivery, hosting services, customer service, and marketing assistance. [List any other key providers if applicable, e.g., analytics, error tracking].
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Organizers/Attendees: If you are an attendee, we share necessary information (like your name and email, if collected during purchase) with the event Organizer. If you are an Organizer, basic event details are public.

We do not sell your personal information to third parties.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights (e.g., under GDPR)

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information below. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

7. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.

We use GoatCounter for analytics - a privacy-friendly solution that doesn't use cookies or track personal data.

8. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

9. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13 [Adjust age based on legal requirements, e.g., 16 under GDPR without parental consent]. If we learn that we have collected personal information from a child under the relevant age without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under the relevant age, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: [email protected].